You can learn more from our frequently asked questions:
Find answers to common questions about booking, property management, and guest services with Coastal Letting Group.
Whether you’re a guest or property owner, our FAQs are here to help you navigate your stay or partnership with ease.
We offer full-service property management, including booking management, cleaning, maintenance, revenue optimisation, guest communication, and more.
Yes, we specialise in short term rental management, ensuring your property is marketed effectively and managed seamlessly. We list your property on multiple platforms for the best results.
We list properties on Airbnb, Booking.com, Expedia, and other leading platforms to maximise your property's exposure.
We use dynamic pricing tools and market analysis to set competitive rates that maximise occupancy and revenue.
Dynamic pricing adjusts nightly rates based on demand, seasonality, and competitor pricing to achieve the best returns.
We manage all cleaning through professional teams to ensure properties are guest-ready after each stay.
Yes, you can block out dates for personal use through our dedicated owners portal.
We manage all guest inquiries, bookings, and support 24/7 to provide an excellent experience.
We inspect properties after every stay, and any damages are documented and resolved, often through guest deposits or platform insurance.
Yes, we coordinate regular maintenance and repairs to keep your property in top condition.
Payments are made monthly, with a detailed breakdown of revenue and expenses.
Our fees are competitive and based on a percentage of revenue, with no upfront costs. Please ensure to see our offerings.
Yes, we can assist with furnishing, styling, photography.
Yes, we organise professional photography to ensure your property stands out.
We use high-quality listings, targeted advertising, and cross-promotion across platforms to attract guests.
Occupancy rates vary by property and season, but our strategies are designed to maximise bookings and returns for owners.
We implement flexible but protective cancellation policies and work to rebook the property quickly.
We vet guests through platform verification processes and by reviewing guest history and reviews as well as using software GoodToBook to vet customers.
We offer self-check-in options with smart locks or coordinate meet-and-greet services as needed.
We manage properties across the Gold Coast, Tweed Coast and the South Coast such as Berry, Gerrigong and more. We have more locations coming in 2025!
Yes, we specialise in managing multiple properties and can provide tailored packages.
We handle all guest needs, including troubleshooting, maintenance requests, and local recommendations.
Yes, we recommend all owners have comprehensive short-term rental insurance. We can provide quotes from our partners, Corpsure.
We manage apartments, holiday homes, and luxury properties of all sizes.
Our agreements are flexible, and you can exit with reasonable notice if needed.
We use advanced forecasting to adjust pricing and maximise revenue year-round.
No, regular property inspections are included as part of our management service.
With over 400 properties under management and a proven track record of delivering outstanding revenue results, we offer unmatched expertise and personalised service.
If you need further assistance, feel free to contact us directly!
For any quiries relating to listing properties or partnering with us feel free to speak to our team personally by call us anytime.
Head office address:
Call for help:
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You can learn more from our frequently asked questions
Find answers to common questions about booking, property management, and guest services with Coastal Letting Group.
Whether you’re a guest or property owner, our FAQs are here to help you navigate your stay or partnership with ease.
